Right of Withdrawal

Consumers

For private customers, EMR Group AB applies the EU Consumer Rights Directive.
According to EU law, you have the right to withdraw from your purchase within
14 days from the day you receive your goods, without giving any specific reason.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping cost.

If you wish to cancel your purchase, please notify EMR Group AB within 14 days of receiving your order.
We kindly ask you to return the goods in their original packaging, or equivalent secure packaging.
The product must be returned complete unless otherwise agreed with EMR Group AB.

Once the returned goods have been received at EMR Group’s warehouse, the product value including the
original shipping cost will be refunded. However, the cost of the return shipment will be deducted.
If only part of the order is returned, the original delivery cost will not be refunded.

If the returned goods are damaged or show signs of use beyond what is necessary to establish their nature
and function, the refund may be reduced or rejected. In such cases, the customer is responsible for both
the return shipping and any cost for resending the item back to the customer if desired.

EMR Group AB will process refunds within 14 days from the date the returned goods are received.
Refunds are made via the same payment method used at the time of purchase.

Please always keep your delivery note or invoice until your return has been approved by EMR Group AB.

When returning goods to EMR Group AB, the customer is responsible for any damage that may occur during transport.

Failure to collect a parcel from a pickup point or refusing to accept a delivery does not constitute
a valid return under the right of withdrawal.

Businesses

Business customers are covered by commercial sales law and therefore do not have a statutory right of withdrawal.
However, if you wish to cancel or return an order, please
contact our customer service
and we will assist you in the best possible way.

Claims and Complaints

If you discover that a delivered product is defective or incorrect in any wa